Terms & Conditions
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered. The website only sells products to individuals who can purchase with a credit card or debit card. If you are under sixteen (16), you may use the website only with the express permission and supervision of a parent or guardian. The Dog Pod Company reserves the right to refuse access to the website, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.
When you place an order to purchase a product from the website, we will send you an email confirming receipt of your order and containing the details of your order (the “Order Confirmation Email”). The Order Confirmation Email is acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the product(s) ordered. We will debit the payment from your chosen method of payment at the time that you place your order. In the event that The Dog Pod Company is unable to supply the products in your order due to stock availability, the order will be cancelled and a refund processed.
You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation Email relating to that product.
We regret that we can only ship to the UK. In the event that an order is placed for a delivery to a location to which we do not deliver, the order will be cancelled and a refund processed.
We reserve the right to withdraw coupon codes at any time at our discretion. If you find that a coupon code doesn’t work, please contact us.
Any orders received will be shipped the next working day (Monday to Friday). Any orders received over the weekend will be shipped on Monday morning. Upon receipt of an order, we will send an order confirmation email followed by another when the order is completed and shipped. If you have received your order completed email but your products have not arrived after 7 days, please contact us and we will do our best to assist.
Dog Pods are delivered in ecologically-friendly sturdy boxes, made in the UK from 100% recycled, biodegradable card with a recycled gift card and stylish black tissue paper.
If you are ordering a Dog Pod as a special gift, we can include a handwritten personalised message. Simply add your message at the checkout.
Orders includes a 10% discount redeemable against your next purchase.
All prices include VAT.
Our Dog Pods are guaranteed against manufacturing faults for one year.
You may return new or unused products within thirty (30) days from the date on which the products were sent to you. Please contact us in advance to inform us of your return and then return goods in their original packaging.
If you are returning products for exchange or return, you are responsible for the cost of returning them to us and you must clearly mark the returned goods as “Returned”.
Please retain proof of postage as The Dog Pod Company cannot issue refunds for items we do not receive.
Please allow up to thirty (30) days for your refund to be processed. Your money will only be refunded to the original card used to purchase the product(s).
Feedback & Complaints
We welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please email us, fill in the online form or call us (see Contact Us page for details). Our aim is to respond to your complaint as quickly as possible, but definitely within seven (7) working days, either resolving the complaint, or with a timescale for resolution.